TDC took place on January 31st, 2017 at Park Plaza Westminster Bridge Hotel in London, UK. OrbitLift representatives participated in the first event of the year where eCommerce industry professionals gathered and discussed latest post-Christmas trends and learned about innovative ways to create and plan for seamless online shopping experiences. TDC gathered over 1,250 industry specialists from 20+ countries who focused on ‘Future Now’ theme of the Conference.
The key eCommerce topics on technology innovations included new customer experience expectations, such as seamless and ubiquitous delivery, ease of cross-border trade, frictionless transactions and major improvements in logistics and strategical advances in supply chain management.
§ Leading British retailers in conjunction with Metapack drafted an appeal to the European government to increase the limit for cross-border online shopping from 22 euros to 500 euros.
§ Parcel distribution trend: combining logistics networks of retailers and stores to offer fast delivery even through competitors’ networks.
§ Inventory proximity is another logistics trend closely associated with the previous one. The strategy is to have as many regional warehouses as possible to provide for fast and economically viable shipping.
§ “Next day and free delivery” is the industry standard. Buyers expect nothing less.
§ Flash eCommerce as a leading trend. The time interval between seeing the advertising message and purchasing is reduced to a few seconds.
§ 86% of consumers perceive shipping as an integral part of the process of buying goods. Delivery is now directly associated with the brand.
§ Alternate delivery options are a must as buyers are not satisfied with the simple to-door delivery. Delivery to automatic parcel terminals, nearest shop and so on.
§ Future delivery models: the traditional (Fedex, UPS, Royal Mail, etc.), crowdsourcing (Uber, Lyft, etc.) and retail (Amazon, Alibaba, etc.)
Feel free to watch the video from the previous conference to get the feel of the eCommerce spirit, while the results and decisions of TDC17 are being prepared for publication. Get to know more about the topics, speakers, and agenda at http://www.thedeliveryconference.com/